How Your Feedback Shapes VENTRIX: Recent Improvements and Updates

Written by, Sarah Johnson on May 5, 2024

productivityannouncement

At VENTRIX, we believe the best product development happens when we listen to our customers. Your feedback is invaluable—it helps us understand what’s working, what’s not, and what you need to succeed. This blog post highlights recent improvements we’ve made based on your suggestions.

VENTRIX Updates

Our Feedback Process

We collect feedback through multiple channels:

Every piece of feedback is reviewed, categorized, and prioritized. We don’t implement every suggestion, but we consider all of them carefully.

Recent Improvements Based on Your Feedback

1. Enhanced Lead Scoring Algorithm

Your Feedback: “The lead scoring is good, but it could be more accurate. Sometimes hot leads aren’t really hot.”

What We Did: We completely rebuilt our lead scoring algorithm using machine learning and feedback from thousands of closed deals. The new algorithm considers:

The Result: Lead scoring accuracy improved by 40%, helping your team focus on leads most likely to close.

2. Improved Mobile App Performance

Your Feedback: “The mobile app is great, but it’s slow to load and sometimes crashes.”

What We Did: We rewrote significant portions of the mobile app to improve performance:

The Result: The mobile app is now faster, more stable, and provides a better user experience.

3. Better Reporting and Analytics

Your Feedback: “I need better reports to show my GM. The current reports don’t show what I need.”

What We Did: We completely redesigned our reporting system:

The Result: You can now create exactly the reports you need, when you need them.

4. Enhanced ADF/XML Integration

Your Feedback: “We get leads from multiple sources, and some aren’t integrating well with VENTRIX.”

What We Did: We expanded our integration capabilities:

The Result: More lead sources integrate seamlessly with VENTRIX, reducing manual work.

5. Improved Team Management Features

Your Feedback: “I need better tools to manage my BDC team and see who’s doing what.”

What We Did: We added comprehensive team management features:

The Result: Managers have better visibility and control over their BDC teams.

6. Faster Response Times

Your Feedback: “Sometimes there’s a delay between when a lead comes in and when VENTRIX sends the response.”

What We Did: We optimized our entire response system:

The Result: Leads get responses even faster, improving your competitive advantage.

How We Prioritize Feedback

With hundreds of suggestions, we need a systematic way to prioritize. We consider:

Impact: How many customers will benefit from this change?

Effort: How much development work is required?

Strategic Alignment: Does this fit with our product vision?

Customer Value: How much will this improve the customer experience?

Urgency: Is this blocking customers from being successful?

What’s Coming Next

Based on recent feedback, we’re working on:

Advanced AI Features

Many of you have asked for more AI-powered features. We’re developing:

Enhanced Integrations

We’re expanding our integration ecosystem:

Better Customization

You want more control over VENTRIX:

How to Share Your Feedback

We want to hear from you! Here are the best ways to share feedback:

1. In-App Feedback

The easiest way is right in VENTRIX:

2. Customer Support

Our support team is trained to capture and escalate feedback:

3. Feature Requests

For specific feature ideas:

4. Social Media

Follow us and share your thoughts:

Your Voice Matters

Every improvement we make starts with feedback from dealerships like yours. Whether it’s a small bug fix or a major new feature, your input shapes the future of VENTRIX.

We’re committed to:

Thank You

Thank you to all the dealerships who have shared feedback with us. Your insights make VENTRIX better for everyone. Keep the feedback coming—we’re listening!

Have feedback to share? Contact us or use the feedback button in your VENTRIX account. Want to see VENTRIX in action? Book a demo today.